Shipping and Delivery Policy


Order to Delivery Process

Shipping

  • In Pallets
    • Dimensions: 4.8 ft x 4.2 ft x 7 ft
    • Maximum Weight: 1800 lbs
    • Shipping cost: Will be based on the address
  • UPS - Shipping will be based from UPS' shipping rates
  • Local deliveries via our own delivery trucks will be based from the shipping cost table below.

Shipping

Shipping

  • In Pallets
    • Dimensions: 4.8 ft x 4.2 ft x 7 ft
    • Maximum Weight: 1800 lbs
    • Shipping cost: Will be based on the address
  • UPS - Shipping will be based from UPS' shipping rates
  • Local deliveries via our own delivery trucks will be based from the shipping cost table below.

Special Free Pallet Shipping

Delivery Area (Please refer to the table below)

Delivery Area Delivery Policy Moq

Pennsylvania

Within 2-4 hours

$ 1,000

Upstate New York

Within 2-4 hours

$ 1,000

Connecticut
Massachusetts
Maryland

Within 4 hours

$ 1,000

Delivery time: Arrive In 2-3 Business Days After Payment

Mocha Truck Delivery

Delivery Area (Please refer to the table below)

Delivery Area

Monday

Brooklyn $200 / Manhattan $200 / State Island $400

Tueday

Queens $200 / Long Island $400

Wednesday

NJ $400 / PA $500 (within 2 hours)

Thursday

Brooklyn $200 / Manhattan $200

Friday

Queens $200 / Upstate New York $500 (within 2 hours)

Delivery time: 10:00 AM - 21:00 PM


1

Place your order on our
website or via phone

2

We’ll take care of the stocks you requested in our warehouse

3

Stocks to be delivered to you
by truck

1

Place your order on our
website or via phone

2

We’ll take care of the stocks you requested in our warehouse

3

Stocks to be delivered to you
by truck

4

Arrival of shipment

5

Settle the payment

4

Arrival of shipment

5

Settle the payment


Freight Delivery

Shipping Area: All US Area
Factors used to calculate the pallet: Weight and Height

1

Place your order on our
website or via phone

2

Settle the payment

3

We’ll take care of the stocks you requested in our warehouse

1

Place your order on our
website or via phone

2

Settle the payment

3

We’ll take care of the stocks you requested in our warehouse

4

Inform the YRC and the EDI for the retrieval of the goods

4

Inform the YRC and the EDI for the retrieval of the goods

5

We will be providing the trucking number to you

6

Arrival of shipment

5

We will be providing the trucking number to you

6

Arrival of shipment


UPS Shipping

Shipping Area: All US Area
Payment by piece

1

Place your order on our
website or via phone

2

Settle the payment

3

We’ll take care of the stocks you requested in our warehouse

4

Inform the UPS for the retrieval
of the goods

5

We will be providing the trucking number to you

6

Arrival of shipment

1

Place your order on our
website or via phone

2

Settle the payment

3

We’ll take care of the stocks you requested in our warehouse

4

Inform the UPS for the retrieval
of the goods

5

We will be providing the trucking number to you

6

Arrival of shipment


Retrieve Shipment from New York Warehouse

Retrieve goods from Mocha’s Warehouse by yourself

1

Place your order on our
website or via phone

2

We’ll take care of the stocks you requested in our warehouse

3

Settle the payment

4

We’ll assist you with the
loading of your stocks

1

Place your order on our
website or via phone

2

We’ll take care of the stocks you requested in our warehouse

3

Settle the payment

4

We’ll assist you with the
loading of your stocks


Retrieve Shipment from Transfer Station

Shipping Area: All US Area
Payment by piece

1

Place your order on our
website or via phone

2

Settle the payment

3

Stocks to be delivered to you
by truck

4

You will be notified once the stocks have arrived at the transfer station

5

Retrieve your stocks from the station

1

Place your order on our
website or via phone

2

Settle the payment

3

Stocks to be delivered to you
by truck

4

You will be notified once the stocks have arrived at the transfer station

5

Retrieve your stocks from the station


Delivery

  • Please place your order one business day prior to the scheduled delivery day in your area. Our office hours are from 9am to 5pm, Monday through Saturday. We will not accommodate orders and requests for shipping on the same day. Orders placed beyond the operating hours will be moved to the next delivery day.
  • Please have payment ready at the time of delivery for all COD orders. Deliveries are not guaranteed without any form of payment.
  • We charge $35 fee per returned/bounced check.

Order Confirmation

We will send you a bill confirming the item, quantity, amount, and date of your shipment. If there is no reply before the shipping day, it is regarded as a confirmation of your order and you will be responsible if there are errors pertaining to the details of the order.

Delivery Confirmation

After delivery to the store, you need to confirm if the items and quantity are correct. We will not be responsible for other errors once the signature is confirmed.

We are not responsible for any damage caused by the delivery of goods by the third-party company. However, we will pack the goods and take pictures for customers to confirm before shipping the goods.

Delivery Schedule for Boston, Connecticut and Maryland

  • Please follow our monthly delivery schedule online.
  • Please contact our sales team regarding minimum for delivery.