Contact: info@mochaboba.com 347-889-5788

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Shipping and Delivery Policy



Order to Delivery Process



Shipping

  • In Pallets
    • Dimensions: 4.8 ft x 4.2 ft x 7 ft
    • Maximum Weight: 1800 lbs
    • Shipping cost: Will be based on the address
  • UPS - Shipping will be based from UPS' shipping rates
  • Local deliveries via our own delivery trucks will be based from the shipping cost table below.

Shipping


Shipping

  • In Pallets
    • Dimensions: 4.8 ft x 4.2 ft x 7 ft
    • Maximum Weight: 1800 lbs
    • Shipping cost: Will be based on the address
  • UPS - Shipping will be based from UPS' shipping rates
  • Local deliveries via our own delivery trucks will be based from the shipping cost table below.



Special Shipping Area(Within 2-4 hours)

Company Truck Delivery:

Minimum Order: $2000

2.5% off for Orders Over $2500

5% Off for Orders Over $3500

For Order Over $6000 Contact Us For Special Discount

Third Party Truck Delivery:

Minimum Order: $2000 per pallet

2.5% off for Orders Over $3000

5% Off for Orders Over $4000


Mocha Truck Delivery

Delivery Area (Please refer to the table below)

Delivery Area

Monday

Brooklyn $300-$400 

Tuesday

Queens $300 / Long Island $600-$1200

Wednesday

NJ $500-$1800 / PA $1800 (within 2 hours)

Thursday

Brooklyn $300-$400 / Manhattan $300-$500

Friday

Queens $300 / Upstate New York $1000 -$1800(within 2 hours)

Delivery time: 10:00 AM - 21:00 PM




1

Place your order on our
website or via phone


2

We’ll take care of the stocks you requested in our warehouse


3

Stocks to be delivered to you
by truck


1

Place your order on our
website or via phone


2

We’ll take care of the stocks you requested in our warehouse


3

Stocks to be delivered to you
by truck


4

Arrival of shipment


5

Settle the payment




4

Arrival of shipment


5

Settle the payment




Freight Delivery

Shipping Area: All US Area
Factors used to calculate the pallet: Weight and Height



1

Place your order on our
website or via phone


2

Settle the payment


3

We’ll take care of the stocks you requested in our warehouse


1

Place your order on our
website or via phone


2

Settle the payment


3

We’ll take care of the stocks you requested in our warehouse


4

Inform the YRC and the EDI for the retrieval of the goods


4

Inform the YRC and the EDI for the retrieval of the goods


5

We will be providing the trucking number to you


6

Arrival of shipment


5

We will be providing the trucking number to you


6

Arrival of shipment



UPS Shipping

Shipping Area: All US Area
Payment by piece



1

Place your order on our
website or via phone


2

Settle the payment


3

We’ll take care of the stocks you requested in our warehouse


4

Inform the UPS for the retrieval
of the goods


5

We will be providing the trucking number to you


6

Arrival of shipment



1

Place your order on our
website or via phone


2

Settle the payment


3

We’ll take care of the stocks you requested in our warehouse


4

Inform the UPS for the retrieval
of the goods


5

We will be providing the trucking number to you


6

Arrival of shipment



Retrieve Shipment from New York Warehouse

Retrieve goods from Mocha’s Warehouse by yourself




1

Place your order on our
website or via phone


2

We’ll take care of the stocks you requested in our warehouse




3

Settle the payment


4

We’ll assist you with the
loading of your stocks




1

Place your order on our
website or via phone


2

We’ll take care of the stocks you requested in our warehouse


3

Settle the payment


4

We’ll assist you with the
loading of your stocks



Retrieve Shipment from Transfer Station

Shipping Area: All US Area
Payment by piece



1

Place your order on our
website or via phone


2

Settle the payment


3

Stocks to be delivered to you
by truck



4

You will be notified once the stocks have arrived at the transfer station


5

Retrieve your stocks from the station




1

Place your order on our
website or via phone


2

Settle the payment


3

Stocks to be delivered to you
by truck


4

You will be notified once the stocks have arrived at the transfer station


5

Retrieve your stocks from the station




Delivery

  • Please place your order one business day prior to the scheduled delivery day in your area. Our office hours are from 9am to 5pm, Monday through Saturday. We will not accommodate orders and requests for shipping on the same day. Orders placed beyond the operating hours will be moved to the next delivery day.
  • Please have payment ready at the time of delivery for all COD orders. Deliveries are not guaranteed without any form of payment.
  • We charge $35 fee per returned/bounced check.

Order Confirmation

We will send you a bill confirming the item, quantity, amount, and date of your shipment. If there is no reply before the shipping day, it is regarded as a confirmation of your order and you will be responsible if there are errors pertaining to the details of the order.

Delivery Confirmation

After delivery to the store, you need to confirm if the items and quantity are correct. We will not be responsible for other errors once the signature is confirmed.

We are not responsible for any damage caused by the delivery of goods by the third-party company. However, we will pack the goods and take pictures for customers to confirm before shipping the goods.

Delivery Schedule for Boston, Connecticut and Maryland

  • Please follow our monthly delivery schedule online.
  • Please contact our sales team regarding minimum for delivery.