Returns and Refunds Policy

Returns and Exchange

7days Exchange
Warranty

Goods can be exchange within 7 days after its delivery and will no longer be accepted beyond the said window time.

Return in Original
Packaging

Returned goods must be in original packaging, unopened and undamaged upon sending for returns or exchange. Goods with conditions otherwise will not be accepted.

+30days Best Flavor
Appreciation Date

Shipped goods are guaranteed to have at least one month best flavor appreciation date. We do not accept return requests which are beyond this date. Special requirements must also be informed prior shipment. We will not be responsible for any changes.

15% Original Price Fee on
Damaged Goods

We will be charging a return fee of 15% of the original price for the return of goods damaged by non-manufacturers.

Order Time:

Please place your order at least one working day in advance. We will not accommodate orders and requests for shipping on the same day. Orders placed beyond the operating hours will be moved to the next delivery day.

 

If you have special requirements, please inform us before ordering. Once shipped, we will not be responsible for any changes.

Confirm Order

We will send you a bill confirming the item, quantity, amount, and date of your shipment. If there is no reply before the shipping day, it is regarded as a confirmation of your order. If there is an error, the customer is responsible.

Delivery Confirmation

After delivery to the store, you need to confirm if the items and quantity are correct. We will not be responsible for other errors once the signature is confirmed.

We are not responsible for any damage caused by the delivery of goods by the third-party company. However, we will pack the goods and take pictures for customers to confirm before shipping the goods.

Refunds

Refundable within 7 days after receiving the items. All products must be returned in resealable conditions. The customer is responsible for the shipping. (No refund on used items unless the items are defective. Products sold must be returned in its original cases and we don't accept partial returns.)

Order Time:

Please place your order at least one working day in advance. We will not accommodate orders and requests for shipping on the same day. Orders placed beyond the operating hours will be moved to the next delivery day.

 

If you have special requirements, please inform us before ordering. Once shipped, we will not be responsible for any changes.

Confirm Order

We will send you a bill confirming the item, quantity, amount, and date of your shipment. If there is no reply before the shipping day, it is regarded as a confirmation of your order. If there is an error, the customer is responsible.

Delivery Confirmation

After delivery to the store, you need to confirm if the items and quantity are correct. We will not be responsible for other errors once the signature is confirmed.

We are not responsible for any damage caused by the delivery of goods by the third-party company. However, we will pack the goods and take pictures for customers to confirm before shipping the goods.

Other Instructions:

  • We accept credit card, debit card, check, and cash payment methods. For credit/debit card payment must be settled before shipment or in checkout when ordering online.
  • Acceptable credit card payment is $100-1000 USD.
  • We do not accept credit card and debit card payments for discounted bills.
  • If the check payment is refunded by the bank,you need to pay a refund fee of 35 USD. We can also refuse customers to pay using checks again. You can always contact us directly if you have any questions about your payment options.